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Sales Support Benelux

Date: 23-Sep-2022

Location: Belgium

Company: curium

Summary of Position

The Sales Operation Analyst is a role to support the Country Managers on all activities related to Pricing, Contract and Tenders/Offers. This position is also required to provide Sales Reports to the commercial organization and ensure smooth implementation of the Customer Relationship Management (CRM) and Sales & Operations Planning (S&OP) activities. Frequent interactions with Customer Services, Finance and Supply Chain are also required. From time to time the job holder will be expected to undertake related analytical duties on site. Position is covering Benelux. The Benelux Back office staff is a small group. Important is to be flexible in back up other positions during workload peaks, sick leave and holiday periods.

Essential Functions

•    Pricing
-    Setting up and maintaining prices in the ordering system
-    Supporting Country Managers and EMEA HQ on ad hoc price analysis and assessments

•    Customer Service
-    Base is one day a week (Minimum) Customer Service duty. (Order entry)
-    Back up for Customer Service outside the one fix day a week. (during sick leave and holiday)
•    Contracts & Tenders/Offers
-    Supporting Country Managers in contract negotiation providing information such as technical specifications, sales figures, supply constraints, order deadlines, etc.
-    Scanning (in-house or outsourcing) tenders to provide recommendation on whether or not bid for these tenders
-    Assisting preparation of bids by combining information from several different sources e.g. technical specifications of the product, prices (from CS), bank guarantees etc.
-    Preparing Offers and responsible for storing on central drive. 

OTHER SUPPORTING TASKS:

•    Reporting
-    Supporting Country Managers to prepare market analysis required for Business Review
-    Supporting Sales force with Monthly sales data overviews.

•    Customer Relationship Management (CRM) 
-    Maintaining the CRM system to accurately reflect the areas of the sales organization. This includes employee details, assigned customers and management structure

•    Sales & Operations Planning (S&OP)
-    Supporting Country Managers in the monthly Sales & Operation Planning (S&OP) cycle

•    Cash Collection
-    Support EMEA HQ with cash collection in cooperation with the Salesforce.

•    Marketing Activities
-    Support in marketing activities like Brochures and local events.
-    Collect RA approvals before using Brochures and promotional Material.

•    Back-Up
-    Back up for Regulatory Affairs and PV tasks from Country Assistant.
-    Back up daily tasks Country Assistant during sick leave and holiday.
 

Requirements

-    Educated to degree level in Business or related field would be desirable

-    Commercial experience in Sales Support
-    Customer Service role(s)
-    Experience with data analysis and sales reporting
-    Extensive knowledge of Microsoft PC applications (excel)
-    Proven numeracy and business analysis skills

Preferred Skills/Qualifications:
-    Previous experience with AS400 & E1
-    Language: Dutch, French and English
-    Travelling: 10% max