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Senior Customer Service Representative

Date: 13-Jan-2022

Location: Czech Republic

Company: curium

About Curium

Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.

 

With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name ‘Curium’ honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline ‘Life Forward’ represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.

 

Summary of Position

The Senior Customer Service Representative is responsible for providing the highest level of customer service to our customers while operating within Curium’s company guidelines. You will collaborate closely with our in-country customer service team, managing the order to invoice process and ensuring that the needs of all customers are met in a timely and professional mannerYou will use your experience and expertise to take ownership of more complex issues, mentoring peers and process improvement.

Your role will be busy and varied, demanding an eye for details and an excellent sense of time management as the position involves working under pressure and meeting tight deadlines. 

Essential Functions

  • Order processing (quote to invoice) in an accurate and timely manner
  • Respond to requests and queries, always delivering a high level of professional service
  • Maintain knowledge of and work to current SOP and work-instructions
  • Carry out ad-hoc departmental tasks when identified
  • Maintain a good knowledge of customers and company products
  • Ensure that all Service Level Agreements and KPIs are met per given job task
  • Adhere to all policy and procedures at all times, escalating to Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company
  • Collaborate cross-functionally with internal teams i.e. Finance, Supply Chain
  • Take ownership of more complicated and advanced tasks 
  • Participate actively on behalf of the department in cross-functional projects 
  • Actively take ownership and step in on behalf of leaders when needed

Requirements

Must have Experience / Skills

  • 3-4 years of experience in a fast-paced Customer Service department
  • Experience with order management using ERP systems
  • Advanced level of written and oral communication in English and another main European language
  • Strong interpersonal and collaborative skills
  • Analytical, problem solving and organisational skills
  • Flexibility to cover extra working hours occasionally
     

Nice to have Experience / Skills

  • Medical/pharmaceutical experience is a bonus
  • Experience with JD Edwards is an advantage

Benefits

  • 200 hours of vacation (equivalent to 25 days)
  • 5 sick days per year
  • Annual bonus
  • Cafeteria (online benefit portal) 4 000 CZK/month net (in trial period 1 500 CZK/month)
  • Flexible start and end of working hours
  • Home office possibility
  • Meal card contribution on 100 CZK/day worked (55% paid by the company)
  • Multisport card (optional benefit through the cafeteria system)
  • Contributions to pension (3% from salary)
  • Employee referral bonus program
  • Contributions to ACCA/CIMA/ICU qualification
  • Financial support for upskilling qualification
  • Contributions to accident and life insurance
  • Company events and activities (social events, volunteering, teambuilding)
  • Coffee, variety of tea, fruit and vegetables daily at the workplace
  • Friendly international environment

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

Equal Opportunity Employer

Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

 

Learn more about Curium Prague, Czech Republic