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CRM/Salesforce Support Coordinator

Date:  Aug 6, 2022
Location: 

Czech Republic

About Curium

Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.

 

With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name ‘Curium’ honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline ‘Life Forward’ represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.

 

Summary of Position

The role of System Analyst – CRM/CMS Application Support Coordinator sits in Global Application Team reporting to the Application Manager and working closely and cooperating with application owners and external service providers of technical support.
Responsibilities of the System Analyst include managing the day-to-day activities in his/her domain, managing team of technical experts internal as well as externals, executing operation transition of new solutions delivered by projects and collaborating with other IT and business teams to deliver IT services according to the business requirements.


The key focus areas in application management and support domain are:

  • Software Development Lifecycle Management
  • IT Service Management following ITIL best practices
  • Vendor management

This position can provide the opportunity to develop skills in IT service management, implementation of SDLC lifecycle and best practices within an international environment in a growing organization. 
To be successful as a System Analyst, you should also demonstrate leadership and communication skills.

Essential Functions

  • Ensures that application management processes and procedures are are in place for applications in scope (Salesforce, Spring CM Docusign) to achieve long term application sustainability
  • Ensures that all service management processes, procedures, operating level agreements and underpinning contracts are appropriate for the agreed service level targets.
  • Analyse requirements for business enhacements and advise about functional and technical solution to be implemented; support roadmap execution for overall CRM / CMS program based on Saleforce and SpringCM tools
  • Manage team of technical experts (internal and external) being responsible for overall application management activities for applications in scope
  • Responsible and accountable for quality production support and service delivery to global operations to meet the agreed service levels
  • Monitors & reports to client on IT performance in support of business objectives
  • Tracks Service Provider performance and ensure business viability of service levels
  • Establishes metric/performance reporting approach
  • Authorize service requests
  • Defines and implement service level reporting for all new Statements of Work 
  • Reports status, issues, etc. to management

Requirements

Must have:

  • A Bachelor's degree in IT or related work experience
  • A minimum of three years’ experience in IT Service Management field
  • Strong knowledge of IT SDLC and IT Service Management (ITIL) best practices 
  • Leadership skills
  • Excellent analytical, problem solving and communication skills. 
  • Fluent in English; Czech and or French advantage.
  • Ability to work in a fast-paced team environment. 

Nice to have:

  • ITIL certification
  • Pharmaceutical industry experience

Benefits

  • 200 hours of vacation (equivalent to 25 days)
  • 5 sick days per year
  • Annual bonus
  • Cafeteria (online benefit portal) 4 000 CZK/month net (in trial period 1 500 CZK/month)
  • Flexible start and end of working hours
  • Home office possibility
  • Meal card contribution on 100 CZK/day worked (55% paid by the company)
  • Multisport card (optional benefit through the cafeteria system)
  • Contributions to pension (3% from salary)
  • Employee referral bonus program
  • Contributions to ACCA/CIMA/ICU qualification
  • Financial support for upskilling qualification
  • Contributions to accident and life insurance
  • Company events and activities (social events, volunteering, teambuilding)
  • Coffee, variety of tea, fruit and vegetables daily at the workplace
  • Friendly international environment

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

Equal Opportunity Employer

Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

 

Learn more about Curium Prague, Czech Republic

 


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