Solution Analyst - Commercial Systems and BI

Summary of Position

Essential Functions

Solution Analysis and Design

• Engage with business stakeholders to gather, challenge, and refine requirements related to Salesforce, Power Apps, and Power Automate solutions.
• Translate business requirements into clear functional specifications and solution designs for implementation by internal teams or external vendors.
• Analyze existing business processes and system usage to identify gaps, inefficiencies, and opportunities for improvement.
• Contribute to data integration and BI-related initiatives.
• Ensure proposed solutions align with application roadmaps, architectural principles, and IT standards.
• Work collaboratively within the team, supporting colleagues during peak periods and contributing to shared solution design and knowledge.
  
  

Project Delivery

• Collaborate with project teams to plan and execute the delivery of commercial system enhancements, including functional design, testing, documentation, and deployment.
• Act as the primary functional point of contact for external vendors, ensuring requirements are clearly understood and delivered as expected.
• Support system configuration, user acceptance testing, and release activities for Salesforce and Power Platform solutions.
• Contribute to change management activities such as user communication, process documentation, and adoption support to ensure successful rollout of new or enhanced functionality.
  
  

 Application Management

• Support day-to-day functional management of Salesforce and Power Platform applications, including issue analysis, minor enhancements, and user support.
• Monitor application performance, data quality, and functional stability, working with vendors and IT teams to resolve issues.
• Ensure application documentation, configuration records, and operating procedures are maintained and up to date.
• Identify opportunities to improve system usability, automate manual processes, and optimize existing solutions.
• Provide functional input into application roadmaps and continuous improvement initiatives.
  
  

Stakeholder Management

• Build strong relationships with business stakeholders and act as a trusted functional advisor for commercial systems and process automation.
• Communicate complex system behavior and solution options clearly to non-technical audiences.
• Facilitate workshops, requirement sessions, and solution walkthroughs with business users and vendors.
• Coordinate effectively across business, IT, and external partners to ensure alignment and timely delivery.
• Ensure compliance with internal policies, documentation standards, and relevant IT and security procedures.

Requirements

• Strong experience working as a Salesforce Business Analyst or functional analyst, including requirements gathering, solution design, and enhancement delivery.
• Hands-on experience with Salesforce administration (configuration, user management, basic troubleshooting); Salesforce certification is a plus but not mandatory.
• Experience analyzing business processes and translating requirements into clear functional specifications for implementation by external vendors.
• Experience working with Microsoft Power Platform, specifically Power Apps and Power Automate, in a business analysis or coordination capacity.
• Understanding of data integration concepts, including how data is ingested into Salesforce from upstream systems and how Salesforce data is exposed to downstream reporting and analytics solutions.
• Strong analytical and problem-solving skills with attention to detail and functional quality.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively with business users, IT teams, and vendors.
• Ability to work collaboratively within a team, supporting colleagues during busy periods and contributing to shared objectives.
• Fluent in English; French and/or Czech is an advantage.
  
  

Nice to have Experience/Skills:

• Salesforce certifications or formal training.
• Experience with Power BI (consuming reports, validating data, supporting requirements or testing).
• Experience with Power Automate, workflow automation, or low-code platforms beyond core usage.
• Experience with DocuSign
• Basic understanding of BI concepts such as data models, semantic layers, and reporting structures.
• Pharmaceutical or life sciences industry experience.